Cancellation, Return & Refund Policy

 

This document outlines the policies regarding cancellations, returns, and refunds for orders placed. It is essential for customers to understand these terms to ensure a smooth transaction experience.

Cancellation Policy: Customers are responsible for providing accurate order details at the time of purchase. In the event that a customer makes a mistake with their order details, Taffy Notes will not be held responsible for cancellations. Any changes required due to incorrect information provided by the customer will incur additional charges, which will be the responsibility of the customer and will be assessed at the courier's discretion.

Return Policy: Returns are only accepted if the product is defective upon delivery. Customers must inspect their orders immediately upon receipt and report any defects to Taffy Notes. If a return is necessary, the customer must follow the outlined procedures to ensure the return is processed correctly.

Refund Policy: Refunds will be issued only if Taffy Notes has made an error in processing the order. In such cases, the refund will be processed back to the original source of payment. Customers should allow a reasonable timeframe for the refund to be reflected in their account, as processing times may vary based on the payment method used.

Replacement Policy: In instances where Taffy Notes has made a mistake regarding the order, replacements will be provided at no additional cost to the customer. Customers must report any issues promptly to facilitate the replacement process.

It is crucial for customers to familiarize themselves with these policies to avoid misunderstandings and ensure a satisfactory shopping experience. For any further inquiries or clarifications, customers are encouraged to reach out directly to Taffy Notes.